IMPORTANT: When you change the username/password in your camera backend, we strongly recommend that you use letters a-z and/or numbers 0-9 only. Some cameras will not accept HD streaming URLs if your credentials contain special symbols such as '@' and ':'.

After changing the username/password in your camera backend, please follow the steps below to change camera credentials under the Ozolio Dashboard:

• Sign in to your Ozolio Dashboard.
• Go to Cameras and locate your camera.
• Click on its gear icon or its actions menu and select Edit camera settings.
  
  
  
  
• In the General tab, enter the changed credentials into Camera Login and Camera Password fields.
  
• Scroll down and click on Save Changes.

If you have completed the procedure above and continue to experience issues, please contact us.